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The written answers to the questions your team keeps asking you.
“I answer the same five questions every single week.”
Written procedures are the difference between answering the same question forty times and answering it once. I write yours in language your people will actually read, covering what genuinely comes up in your business rather than a template that could belong to anybody. The test is a simple one: could somebody brand new read it on a Monday and do the job properly on Tuesday.
That is the point of having one person. Nothing falls between two people who each thought the other had it.
You will know where the money went, and what to do about it.
02Filed properly, and you will know when they are coming back to you.
03Started properly the first time, in the right order, with nothing skipped.
04Closed cleanly, so it stays closed and stops costing you.
05The state writes to me instead, and I answer it.
06Documents notarized properly, without adding another errand to your week.
However far behind it is. The first conversation is free and it is not a sales call.